Returns & Exchanges
At Equilibrium, we stand by the quality of our craftsmanship and offer a 30-day window for returns on all unworn, unwashed items in their original packaging. We aim to balance your shopping experience with a seamless and transparent return process.
Initiate Your Return
Visit our online portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original box and attach the pre-paid shipping label provided via email.
Ship It Back
Drop off your package at any authorized carrier location; we will track the journey back to our distribution center.
Receive Your Refund
Once our team inspects the items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing